Our Company Policies


Conflict of Interest Management Policy

Ngenious Business Solutions (Pty) Ltd has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.  The Conflict of Interest Management policy is published on our website and you can click here to read it.  You can also email info@ngenious.co.za to obtain a copy of it.


Complaints Procedure

Should you wish to pursue a complaint against a key individual or representative of Ngenious Business Solutions (Pty) Ltd, you should address the complaint in writing to us at email address info@ngenious.co.za or via our compliance officer at info@masthead.co.za.

If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 324 766.  The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.


Our Treating Customers Fairly Policy

Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Services Board to ensure that we constantly deliver fair outcomes to our clients and take resposibility for the business and staff providing an enhanced service quality to clients, based on a culture of openess and transparency.  As a business, we take responsibility of the FSB seriously, in particular, the requirements of treating our customers fairly.


Our Privacy Policy

Ngenious Business Solutions (Pty) Ltd is committed to maintaining the privacy and security of its customers’ personal and private information.  Our privacy policy outlines our practices and commitment to the customer and should you require a copy of our document you can download it here


Our PAIA Policy

The information manual provide an outline of the types of records held by Ngenious Business Solutions (Pty) Ltd and explains how one may submit requests for access to these records in terms of the Promostion of Access to information Act, 2 of 2000 (“the Act”).  Should you require a copy of our document you can download it here.