Courses Available

This is a summary of the regular training that is provided by ourselves:

Ngenious Business Solutions is able to provide training on others policy type covers. However, our specialty is to bring the training from a “practitioner” perspective to the training.

Whilst the material covers the required technical aspects of the covers, we are primarily focused on helping attendees apply the knowledge when servicing clients (whether broker’s clients or insurer’s clients).

Should Ngenious Business Solution’s clients wish to have the training tailor made for their purposes, this can be arranged.

This course is intended to provide an entry level introduction to the basic principles of insurance.

The course is intended to assist early entrants into the industry as well as interns to understand the building blocks of insurance and understand the insurance market.

The topics include:

  • An introduction to Insurance
  • What is insurance?
  • What is Risk?
  • Risk and Insurance: Terminology
  • Understanding Insurance Market Structures
  • Types of Insurance Covers
  • Insurance Policy Structures
  • Understanding the Claims Handling Process
  • Final Assessment

1 day course

This course is aimed at addressing the common causes of professional indemnity claims within the insurance industry and to enable insurance intermediaries reduce the impact of events and provide clients with professional services.

Many of the issues are common to intermediaries around the world and this course enables our clients to learn from the mistakes of others.

The following are some of the major topics covered:

  • The obligation of Insurance Intermediaries to provide professional services
    • Expectations of clients
    • Establishing the value of good advice
    • Calculating the cost of bad advice
  • Impact of Professional Indemnity Losses on a business
    • Financial Results
    • Reputational Damage
    • Relational Damage
    • Loss of Confidence of Clients
    • Loss of Confidence of Staff
  • FAIS Ombudsman (Whilst this is South Africa specific the information is relevant to all countries)
    • Analysis of complaints
    • Common cause
  • Short Term Ombudsman (Whilst this is South Africa specific the information is relevant to all countries)
    • Analysis of complaints
    • Lessons from case studies
  • International Benchmarking
    • Analysis of SA, UK and Australian results and implications for brokers
    • Analysis of major causes
  • Mitigating Professional Indemnity Risks
    • Assessing competence
    • Maintaining competence
    • Providing clear product guidelines
    • Establishing service delivery standard operating procedures
    • Suitable advice
    • Marketing strategies
  • Interventions for Management
    • Rigorous Standard Operating Procedures
    • Ongoing Training and Development
    • Mentorship Programmes
    • Quality Assurance and Internal Audits
    • Product Training
    • Performance Management
    • Client Satisfaction Audits

1 day course

This course is aimed at identifying the key skills required to be an insurance intermediary and to provide insights in how to improve your insurance broking skills.

The following are some of the major topics covered:

  • What is the key functions of an insurance intermediary?
    • Knowledge of Insurance Market
    • Knowledge of Insurance products
    • Provision of professional Advice
    • Assistance at the time of a claim
    • Risk Management advice
    • Uninsured Risks
  • Getting to know your client
    • How do you get to know your client?
    • Know your client’s industry
    • Asking probing questions
    • Listening for opportunities
    • Build an emotional connection
  • How to identify the client’s needs
    • Using the tools of the business
    • Analysing the client’s needs
    • Creating a “need”
  • Providing a professional service
    • From Product to Solution
    • Providing Information
    • Recording advice
  • The importance of communications
  • The role of TCF (Whilst this is South Africa specific the information is relevant to all countries)
  • Know your products and solutions
    • Matching needs with products
    • Assessing needs
  • The role of FAIS (Whilst this is South Africa specific the information is relevant to all countries)
  • Claims service
    • What is the client’s expectations?
    • Communications

This is a 2 day course

This course is designed to assist brokers develop a Lead Generation Strategy.

The aim is to help grow the business from within and without. The intention is to create a culture of looking for opportunities and converting the opportunities to income.


  • What is Lead Generation?
  • Understand the Link between Lead Generation and Profitability
  • Analyse the Existing Lead Generation Process
  • Brainstorming how to obtain leads
  • Gap Analysis between Brainstorming Process and Traditional Forms of Lead Generation
  • How to build a “Referrals Business”
  • Measure, Monitor, Report and Learn
  • What is the company’s USP?
  • Helping clients buy insurance – rather than selling
  • Moving from “Price to Advice”
  • Moving from “Products to Solutions”

This is a very practical hands on course which results in very practical outcomes.

1 day course 

The Client Services School is a intensive 3 day training programme which aims to to provide participants with client hands on training in the handling of a theoretical commercial insurance portfolio based on a multiperil portfolio.

The course is based on a case study of a realistic client portfolio.

The participants will be required to:

  • Review and analyse existing insurance portfolio
  • Conduct a pre-renewal meeting with the client
  • Conduct an internal review meeting
  • Negotiate terms with the underwriter
  • Conduct a renewal meeting
  • Prepare for an uninsured risks meeting

The course is designed to test the participants:

  • Client engagement skills
  • Risk assessment skills
  • Technical skills
  • Negotiating skills
  • Communication skills
  • Team work

3 days course

20 participants (maximum)
Minimum fee – $ 5 000
$ 250 per person

This two day programme is aimed at assisting brokers and insurers understand the link between the Assets All Risks Programme and the risks of an Insured.

The course is very practical in that there is an analysis of the risks of a corporate entity and assessing how we align the policy wording with the risks assessed.

Below is an example of the training programme.

Day 1

  • Welcome and Introduction
  • Why Assets All Risks?
  • Policy Structure
  • Analysis the Material Damage CoversKnowing the Industry and Structuring a programme
  • Sums Insured and Limits of Indemnity
  • Questions and Close

Day 2

  • What is Business Interruption?
  • Does this address risks?
  • Sums Insured and Limits of Indemnity
  • Business Interruption Claims
  • Recap, Questions and Close

2 days course

20 participants (maximum)
Minimum fee – $ 5 000
$ 250 per person

The course is aimed at assisting client servicing brokers identifying business interruption risk exposures utilising “real” life clients.

The participants will conduct:

  • Risk Analysis
  • Gross Profit Extracts
  • Scenario Planning and Analysis
  • Review of Claims Scenarios

This is a practical hands on course.

1 day course

20 participants (maximum)
Minimum fee – $ 2 500

The intention of this course is to address the importance of the role of communication in providing clients with a professional service.

Communication is more than transferring information. The way we communicate expresses the values and culture of the organisation.
The course will address the various forms of communication between risk advisors and their clients.

Included in the course will be:

  • Understanding the communication process
    o Verbal skills
    o Written skills
    o Presentation skills
  • Meeting skills (how this ensures clear and concise communication)
    o Agenda
    o Minutes
    o Follow up communication
  • Using plain language
  • Avoiding Jargon
  • The power of questions
  • Risk advice and recording of decisions

1 day course

20 participants (maximum)
Minimum fee – $ 2 500

The aim of this course is to assist claims personnel understand the functioning of an aggregate excess.

This course is very practical in nature.

The following are some of the topics that are addressed:

  • What is an Aggregate Excess?
  • Why an Aggregate Excess?
  • How does an Aggregate Excess Work?
  • What Sections are covered?
    • Inner Excesses
    • Stop Losses
    • Burning Costs
    • Rolling Total
    • Reporting of claims
    • What gets paid under the Aggregate Excess?
    • Recoveries and Salvage
  • Pitfalls and Red Flags
  • Questions

Half day course

20 participants (maximum)
Minimum fee – $ 2 500

Every company should be engendering a culture of Creativity and Innovation. There is a great amount of confusion about the difference between creativity, lateral thinking and innovation.

This two day course in creativity and innovation addresses the following areas:

Day One

  • Creative and Lateral Thinking – What is it?
  • Introduction to creative thinking?
  • Characteristics of a creative thinker
  • Obstacles to creative thinking
  • Creative Problem Solving
  • Creative Thinking Techniques
  • Introduction to Innovation

The first day is a fun and interactive introduction to creative thinking.

Day Two

  • Introduction to Innovation
  • Types of innovation
  • Innovation in the workplace

Some feedback from some participants:

Palesa – “I feel that this kind of training should be available to all members of staff, at least once a year, to encourage them to think more out of the box and to inform them on new ways of conducting business in a more efficient way.”

Dunstan – “A very impressive presentation indeed.”

Sareshnie – “I would definitely recommend a course like this to others to broaden their perspective on thinking.”

Susan – “Very good skills development – not just in the workplace but also in everyday life.”